CLIENTWAVE MYSTERY SHOPPERS
The UK’s Leading Salon Mystery Shopper Service
Benefits | Salon Owners
Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.
- Is your customer service highly attentive or a little lacking?
- Are clients buying less products or not booking as often?
ClientWave Mystery Shopping reports can give you the knowledge needed to make key improvements that result in increased business
- Discover how it feels to be a client in your salon
- Have the entire client journey analysed & scored
- Receive an in-depth 8-10 report including client’s comments & business recommendations
Recommendations from ClientWave
- Use our Business Recommendations in your training & appraisals
- Identify key areas for improvement
- Identify strengths, weaknesses & training needs
- Compare your service to your competitors
- Nationwide service available
On average, we have 45+ mystery shoppers in hair & beauty salons every week.
Benefits | Manufacturers
Benefits of Mystery Shopping your Salon & Clinic Stockists
ClientWave’s Mystery Shopping Reports assist manufacturers increase their sales!
A Mystery Shopping Report will identify….
- If consultations are thorough enough
- If & how your products are being discussed
- If your products are being recommended
- If your protocols being followed
- Retail Training needs
- Missed up-sell opportunities
- Levels of customer service
Our Mystery Shopping Reports allow manufacturers to identify how best to support each salon
- The entire client journey is analysed & scored
- Receive an in-depth 8-10 report including client’s comments & our Business Recommendations
- The report can be used as a training tool by your sales/education team & the salon owner
Mystery Shopping Report: £99 + cost of appointment
A small investment for a BIG return
Booking Information
Via Telephone : 07739 806 406
Recent Testimonials
I have used the ClientWave mystery shopping service for a number of years and have found it extremely helpful to reinforce and review the customer service standards of all our team.
Our newly qualified stylists, support team members and our experienced staff all find that it is a very important tool to help them achieve and maintain the expected level of standards.
The staff find that the easy-to-understand reports are a useful personal appraisal mechanism.The reports are also circulated within the whole team to help them understand what levels of customer experience we are objectively delivering against our expectations as a salon. It is fantastic to have an independent expert-eye perspective.
ClientWave are invaluable to the success of my business. I cannot imagine how we would manage to measure our customer experience in a more neutral and objective manner.
Linzi Gill, Evolve Hairdressing
Become a ClientWave Mystery Shopper
‘It has been an overall great experience mystery shopping for ClientWave over the last 15 years!
They are always extremely professional, concise in their instructions and generally all round lovely to work with.
I’ve enjoyed visiting different salons I wouldn’t normally and am always reimbursed swiftly. I couldn’t rate ClientWave enough’
‘I love being a mystery shopper for ClientWave, I get sent to amazing places for some fabulous treatments and reimbursed quickly for the experience! I’m always excited when the next assignment comes through, I’m given plenty of time to organise the appointment and always given detailed guidelines of what’s expected, can’t wait for the next one!’
‘I absolutely love mystery shopping for ClientWave. I get to find new salons and experience some amazing treatments. Communication is always great, ClientWave are fast to respond and when I’ve sent in my feedback my reimbursement is swift. I’ve been mystery shopping for ClientWave for a few years and can’t recommend them enough’
‘I have been a mystery shopper for ClientWave a few times now. The team are so lovely! Always great communication with lots of detail. No question I’ve had has not been answered or made to feel like it’s a silly question. Every time I’ve been reimbursed for the treatment pretty much instantly. As a beautician myself, it’s real treat to go and have treatments done that I wouldn’t normally have or somewhere I haven’t been before! I definitely recommend ClientWave!’