What to expect
Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.
- Is your customer service highly attentive or a little lacking?
- Are clients buying less products or not booking as often?
ClientWave Mystery Shopping reports can give you the knowledge needed to make key improvements that result in increased business
- Discover how it feels to be a client in your salon
- Have the entire client journey analysed & scored
- Receive an in-depth 8-10 report including client’s comments & business recommendations
Recommendations from ClientWave
- Use our Business Recommendations in your training & appraisals
- Identify key areas for improvement
- Identify strengths, weaknesses & training needs
- Compare your service to your competitors
- Nationwide service available
On average, we have 45+ mystery shoppers in hair & beauty salons every week.