A small investment for a BIG RETURN

CLIENTWAVE MYSTERY SHOPPING

The UK’s Most Experienced Hair / Beauty Salon & Spa Mystery Shopping Service

Unlock Spa & Salon Potential with a Mystery Shopping Report

What Happens When a Mystery Shopper Walks Into Your Salon?

Find out if your Client Journey is exceeding all expectations this Spring ’26.

ClientWave Mystery Shopper Services Highly Recommended by Stephen Nurse Operations Director, Daniel Galvin

‘We recently engaged ClientWave to provide us with mystery shopping visits.

The service was suburb, and the thorough and extensive feedback was extremely valuable.

I would have no hesitation recommending their service to any salon owner.’

Stephen Nurse
Operations Director
Daniel Galvin

Benefits | Salon Owners

Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.

  • Is your customer service highly attentive or a little lacking?
  • Are clients buying less products or not booking as often?

ClientWave Mystery Shopping reports can give you the knowledge needed to make key improvements that result in increased business

  • Discover how it feels to be a client in your salon
  • Have the entire client journey analysed & scored
  • Receive an in-depth 8-10 report including client’s comments & business recommendations

Recommendations from ClientWave

  • Use our Business Recommendations in your training & appraisals
  • Identify key areas for improvement
  • Identify strengths, weaknesses & training needs
  • Compare your service to your competitors
  • Nationwide service available

On average, we have 45+ mystery shoppers in hair & beauty salons every week.

Benefits | Manufacturers

Benefits of Mystery Shopping your Salon & Clinic Stockists

ClientWave’s Mystery Shopping Reports assist manufacturers increase their sales!

A Mystery Shopping Report will identify….

  • If consultations are thorough enough
  • If & how your products are being discussed
  • If your products are being recommended
  • If your protocols being followed
  • Retail Training needs
  • Missed up-sell opportunities
  • Levels of customer service

Our Mystery Shopping Reports allow manufacturers to identify how best to support each salon

  • The entire client journey is analysed & scored
  • Receive an in-depth 8-10 report including client’s comments & our Business Recommendations
  • The report can be used as a training tool by your sales/education team & the salon owner

A small investment for a BIG return

Mystery Shopping Report: £99 + Cost of appointment.

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Booking Information

Via Telephone : 07739 806 406

Email Direct to Carole Mail Mail Submit an Enquiry Right-open-big Right-open-big

Recent Client Testimonials

Customer journey is EVERYTHING in beauty, and it’s easy to get complacent about how well you think you’re doing. I wanted to get a truly objective view of what we currently do, so reached out to Carole and ClientWave to conduct some mystery shopping visits for us.

The visits were done quickly and reports came through almost immediately… and then WOW – the level of detail you get is just phenomenal. So many insights, that are already helping us to shape and improve our customer journey.

Of course some of it reinforces what you’re already good at doing, which is great for my team to hear – we were able to celebrate some lovely praise from our shoppers… but it also allowed us to zoom in on the areas where we needed to work harder and put actions in place.

The detailed reports give you everything you could possibly want to know about the visit, it’s really comprehensive and excellent value for money.

As a result of our initial shops, we’ve now signed up with Carole and her team to continue a regular Mystery Shop audit for us throughout 2026.

Thanks Carole – so glad we found you!!

Harriet | Heaven @#7

I have used the ClientWave mystery shopping service for a number of years and have found it extremely helpful to reinforce and review the customer service standards of all our team.

Our newly qualified stylists, support team members and our experienced staff all find that it is a very important tool to help them achieve and maintain the expected level of standards.
The staff find that the easy-to-understand reports are a useful personal appraisal mechanism.

The reports are also circulated within the whole team to help them understand what levels of customer experience we are objectively delivering against our expectations as a salon. It is fantastic to have an independent expert-eye perspective.

ClientWave are invaluable to the success of my business. I cannot imagine how we would manage to measure our customer experience in a more neutral and objective manner.

Linzi Gill, Evolve Hairdressing

‘The reports produced by ClientWave well surpassed those supplied by mystery shopping services I have used previously. The results are detailed, insightful and highly regarded by our clients, who have found the written feedback particularly helpful when seeking how to improve their services. The team is communicative and professional, and I value the efficiency of the report production immensely.’

Mystery Shopping reports from Clientwave are invaluable in measuring the quality of your salon’s guest experience. From telephone call to checkout, each step of the client experience is critically appraised. The report framework is comprehensive, and has been crucial in helping my team and I establish and cement a truly guest centric salon experience. We have used the Mystery Shopping service over the years to not only identify training opportunities, but also reward outstanding achievement.

Mystery shopping has become an integral part of monitoring our salon standards and procedures.  It brings up any areas that we have training issues so they can be addressed. The team are all very aware that we have regular mystery shoppers come in, they just don’t know when they come! We have individual and team incentives to get a good score in each area of the client’s journey. A big thank you to ClientWave for presenting such a discreet and professional service that we can use.

We see the mystery shopper service with ClientWave as an essential part of our quality control. This lets us get a true picture of our service and where we can improve. The bonus is how well they know salons. The reports are detailed with valuable insights and recommendations. Reviews are great, but if you really want to know what it’s like to be in the shoes of your guests then this is a must!

The information & feedback from ClientWave and their mystery shopping service is an invaluable tool to the success of the salon. Customer Care is key to our values as a salon, and now more than ever the client experience sets us apart from our competitors. ClientWave gives us the support to do that consistently.

Do you want to really know what’s going on in your business? I am not in my salons every day & I need to know how clients really feel when they come to my business. We all find it hard to look from a clients perspective, so we had ClientWave fill that gap. It changed our business as we could all see the salons more clearly. The staff who were chosen, improved significantly as they received real honest feedback. It’s a scary thing to do, but worth it’s weight in gold!

The Mystery client program is to us a true measure of our guest’s journey . A must for any salon owner who wants detailed feedback , the Team love them and honestly, they are a worthy investment

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Become a Mystery Shopper

Via Telephone : 07739 806 406

Email Direct to Carole Mail Mail Submit an Enquiry Right-open-big Right-open-big

Recent Mystery Shopper Testimonials

‘I’ve been a mystery client for over 11 years, it’s been an absolute pleasure to be involved in the mystery visits to salons. Every salon is picked to be within easy distance for you to travel and they are always respectable salons with experts in their knowledge. The process is easy, once you have been asked to be a mystery client you book your treatment / hair cut as you would do normally and then once home, fill out a questionnaire, once completed, reimbursement is in your bank within a couple of days. I always enjoy these visits as it enables me to have a day out visiting salons I did not know existed’

‘It has been an overall great experience mystery shopping for ClientWave over the last 15 years!
They are always extremely professional, concise in their instructions and generally all round lovely to work with.
I’ve enjoyed visiting different salons I wouldn’t normally and am always reimbursed swiftly. I couldn’t rate ClientWave enough’

‘I love being a mystery shopper for ClientWave, I get sent to amazing places for some fabulous treatments and reimbursed quickly for the experience! I’m always excited when the next assignment comes through, I’m given plenty of time to organise the appointment and always given detailed guidelines of what’s expected, can’t wait for the next one!’

‘I absolutely love mystery shopping for ClientWave. I get to find new salons and experience some amazing treatments. Communication is always great, ClientWave are fast to respond and when I’ve sent in my feedback my reimbursement is swift. I’ve been mystery shopping for ClientWave for a few years and can’t recommend them enough’

‘I have been a mystery shopper for ClientWave a few times now. The team are so lovely! Always great communication with lots of detail. No question I’ve had has not been answered or made to feel like it’s a silly question. Every time I’ve been reimbursed for the treatment pretty much instantly. As a beautician myself, it’s real treat to go and have treatments done that I wouldn’t normally have or somewhere I haven’t been before! I definitely recommend ClientWave!’

My experience being a mystery shopper for Clientwave has always been pleasant and easy, the instructions are always clear, and communication always prompt with replies. I have worked with Clientwave 5/6 times over the past few years and have always been reimbursed quickly and had the chance to review some lovely places.