Salon Training, Mystery Shoppers & Consultancy
The UK’s Leading Salon Marketing. Training & Mystery Shopper Partner of Choice
The UK’s Leading Salon Marketing. Training & Mystery Shopper Partner of Choice
Salon Training Courses
We offer unique team training in Retailing, Customer Service, Reception & Management courses.
Salon Mystery Shoppers
Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.
Professional Consultancy
We combine our business know-how & our hair & beauty industry experience to help you improve & enhance your salon business.
This course has been developed in response to the many team changes & challenges that salons have experienced over the last two years. The objective is to galvanise & motivate the team in a fun & inter-active way in order to maximise on performance in 2024
“This course has been invaluable.”
“Already we are seeing the benefits of taking stock, reassessing how we work as a team and are now powering through stronger than ever. We have a clear plan of action that every team member has contributed to”
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front. You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
“From the moment a client picks up the phone or walks into your salon, your Front of House Team set the tone for the entire guest experience. Effective communication, upselling and the importance of re-booking are some of the topics Carole covers in her excellent Ultimate Reception Course.”
A quick & easy route to increased revenue & earnings!
ClientWave Ltd is a leading provider of professional salon training, mystery shopping, consultancy and innovative client marketing services for hair salon owners, beauty salon owners and clinical practitioners who wish to embrace new technologies and new approaches to delivering exceptional customer service.
ClientWave Creative Ltd is the digital design and internet marketing division of ClientWave Ltd and has designed, developed, delivered and currently supports 200+ websites for Hair Salons, Beauty Salons and Clinical Practitioners since its incorporation in 2003.
Now in it’s 6th year, ClientWave’s Salon Owners Business Club has gone from strength to strength. Meeting in the Midlands & London, our members have enjoyed unique business support & growth benefiting both their salons & their teams.
The club has been designed to create a supportive, non-judgmental environment for inspiration, motivation & business growth. Meeting 4 days per year, the Business Club is for independent, like-minded salon owners who are focused on growing their business.
The Business Club is led by Carole Taylor, Director of ClientWave.