Welcome to ClientWave
The UK’s Leading Salon Marketing. Training & Mystery Shopper Partner of Choice
New for 2022!
The Team of ’22 Motivation Course
This course has been developed in response to the many team changes & challenges that salons have experienced over the last 18 months. The objective is to galvanise & motivate the team in a fun & inter-active way in order to maximise on performance in 2022
‘The Team of ’22 course has been invaluable. Already we are seeing the benefits of taking stock, reassessing how we work as a team and are now powering through stronger than ever. We have a clear plan of action that every team member has contributed to”
ULTIMATE RECEPTION COURSE
Delivered via zoom on Wednesday 14th September 2022
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front. You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
“From the moment a client picks up the phone or walks into your salon, your Front of House Team set the tone for the entire guest experience. Effective communication, upselling and the importance of re-booking are some of the topics Carole covers in her excellent Ultimate Reception Course.”
About ClientWave & ClientWave Creative
ClientWave Ltd is a leading provider of professional salon training, mystery shopping, consultancy and innovative client marketing services for hair salon owners, beauty salon owners and clinical practitioners who wish to embrace new technologies and new approaches to delivering exceptional customer service.
ClientWave Creative Ltd is the digital design and internet marketing division of ClientWave Ltd and has designed, developed, delivered and currently supports 200+ websites for Hair Salons, Beauty Salons and Clinical Practitioners since its incorporation in 2003.
Salon Owners Business Club 2022
Now in it’s 5th year, ClientWave’s Salon Owners Business Club has gone from strength to strength. Meeting in the Midlands & Central London, our members have enjoyed unique business support & growth benefiting both their salons & their teams.
The club has been designed to create a supportive, non-judgmental environment for inspiration, motivation & business growth. Meeting 4 days per year, the Business Club is for independent, like-minded salon owners who are focused on growing their business.
The Business Club is led by Carole Taylor, Director of ClientWave.
The Salon Owners Business Club has gone virtual during the pandemic, meeting monthly via Zoom for business education, focus group feedback, exchange of ideas & gaining valuable information to plan for the future. We hope to return to in-person quarterly meetings in January 2022.
Salon Training, Mystery Shoppers & Consultancy
Dedicated to the UK Hair, Beauty & Medical Aesthetics Sector
Link to: Salon Training
Salon Training Courses
We offer unique team training in Retailing, Customer Service, Reception & Management courses.
Link to: Salon Mystery Shoppers
Salon Mystery Shoppers
Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.
Follow a manual added link
Professional Consultancy
We combine our business know-how & our hair & beauty industry experience to help you improve & enhance your salon business.