CLIENTWAVE MYSTERY SHOPPERS
The UK’s Leading Salon Mystery Shopper Service
Benefits | Salon Owners
Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.
- Is your customer service highly attentive or a little lacking?
- Are clients buying less products or not booking as often?
ClientWave Mystery Shopping reports can give you the knowledge needed to make key improvements that result in increased business
- Discover how it feels to be a client in your salon
- Have the entire client journey analysed & scored
- Receive an in-depth 8-10 report including client’s comments & business recommendations
Recommendations from ClientWave
- Use our Business Recommendations in your training & appraisals
- Identify key areas for improvement
- Identify strengths, weaknesses & training needs
- Compare your service to your competitors
- Nationwide service available
On average, we have 45+ mystery shoppers in hair & beauty salons every week.
Benefits | Manufacturers
Benefits of Mystery Shopping your Salon & Clinic Stockists
ClientWave’s Mystery Shopping Reports assist manufacturers increase their sales!
A Mystery Shopping Report will identify….
- If consultations are thorough enough
- If & how your products are being discussed
- If your products are being recommended
- If your protocols being followed
- Retail Training needs
- Missed up-sell opportunities
- Levels of customer service
Our Mystery Shopping Reports allow manufacturers to identify how best to support each salon
- The entire client journey is analysed & scored
- Receive an in-depth 8-10 report including client’s comments & our Business Recommendations
- The report can be used as a training tool by your sales/education team & the salon owner
Mystery Shopping Report: £99 + cost of appointment
A small investment for a BIG return
Booking Information
Via Telephone : 07739 806 406