Benefits

We all know the importance of great customer service especially in a salon environment. This course has been developed by industry experts & draws upon research with 3,000+ salon clients who told us what they really expect from salon staff.

Discover what the client views as exceptional customer service – you may be surprised!

An inter-active course giving your team all the skills & understanding to deliver exceptional customer service to every client at every visit.

From the moment she telephones to book, to the moment she leaves of the salon, the client’s expectation of their visit has grown enormously over the past few years

Exploring

• The Phone Call
• The Arrival
• The Consultation
• The Backwash
• The Hair / Beauty Service
• The Appointment Closure

in order to perfect and polish all the salon has to offer and exceed every client’s expectation

Course Content

• Why is customer service so important?
• What is exceptional customer service?
• Your brand & customer service
• What the client really expects
• The Phone Call
• The Arrival
• The Consultation
• The Backwash
• The Hair / Beauty Service
• The Appointment Closure
• The most common clients complaints about customer service
• The Devils in the Detail