Next Open Course Date [ via ZOOM ] is Wednesday 23rd, September 2026

Delegate numbers are limited so please book early.

This Course is also available on a One-to-One basis in a 3 hour ZOOM session

Benefits

The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.

You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.

Course Content

• The Importance of the Reception Function
• Telephone Etiquette – Do’s & Don’ts
• Up-Selling Colour over the phone
• Exercise on up-selling techniques
• Column Maximisation & Filling the Appointment Book
• Meet & Greet Techniques
• What clients say about your salon (applicable when a mystery shopper has been booked)
• Effective Pre-book & Re-book techniques
• Spot the business opportunity
• Top 10 Tips for the Ultimate Reception

Delegate Information

Who is it aimed at:

Receptionists together with their Salon Owners

Duration:

One day (9:30 – 4:30)

Venue / Virtual:

Currently via Zoom

Price: £190.00 + VAT Per Delegate.

Booking Details

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Telephone : 07739 806 406

Email: carole@clientwave.co.uk

‘’From the moment a client picks up the phone or walks into your salon, your Front of House Team set the tone for the entire guest experience. No one know this better than Carole Taylor! Effective communication, upselling and the importance of re-booking are some of the topics Carole covers in her excellent Ultimate Reception Course.’’

Jane Williams

Reed Hair