01. Ultimate Reception Course - ClientWave Salon Training

Ultimate Reception Course

The “must have” course for Front of House performance

Next Course Date

TBA, via Zoom

Delegate numbers are limited so please book early.

Benefits

The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.

You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.

Course Content

The Importance of the Reception Function
Telephone Etiquette – Do’s & Don’ts
Up-Selling Colour over the phone
Exercise on up-selling techniques
Column Maximisation & Filling the Appointment Book
Meet & Greet Techniques
What clients say about your salon (applicable when a mystery shopper has been booked)
Effective Pre-book & Re-book techniques
Spot the business opportunity
Top 10 Tips for the Ultimate Reception

Delegate Information

Who is it aimed at:

Receptionists together with their Salon Owners

Duration:

One day (9:30 – 4:30)

Venue / Virtual:

Currently via Zoom

Booking Details

Telephone : 07739 806 406

Email Direct

Submit Enquiry Form

‘’From the moment a client picks up the phone or walks into your salon, your Front of House Team set the tone for the entire guest experience. No one know this better than Carole Taylor! Effective communication, upselling and the importance of re-booking are some of the topics Carole covers in her excellent Ultimate Reception Course.’’

Jane WilliamsReed Hair