Next Course Date
Tuesday 2nd, November 2021 via Zoom
Places are limited so early booking is advised.
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
- The Importance of the Reception Function
- Telephone Etiquette – Do’s & Don’ts
- Up-Selling Colour over the phone
- Exercise on up-selling techniques
- Column Maximisation & Filling the Appointment Book
- Meet & Greet Techniques
- What clients say about your salon (applicable when a mystery shopper has been booked)
- Effective Pre-book & Re-book techniques
- Spot the business opportunity
- Top 10 Tips for the Ultimate Reception