The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
- The Importance of the Reception Function
- Telephone Etiquette – Do’s & Don’ts
- Up-Selling Colour over the phone
- Exercise on up-selling techniques
- Column Maximisation & Filling the Appointment Book
- Meet & Greet Techniques
- What clients say about your salon (applicable when a mystery shopper has been booked)
- Effective Pre-book & Re-book techniques
- Spot the business opportunity
- Top 10 Tips for the Ultimate Reception