2 Hour Exceptional Customer Service Training
Elevate every step of your client journey with our personalised coaching
Transform how your team member connects with clients in this dynamic, one-to-one training session – grounded in insights from over 3,000 real salon clients who shared exactly what they expect (and what they don’t).
What you’ll gain:
- A fresh perspective on what exceptional customer service truly means – the results may surprise you!
- Proven strategies tailored to each stage of the client journey, from first hello to final goodbye.
- Tools and confidence to exceed expectations at every visit
This is more than just training – it’s a game-changing experience that empowers your team member to create unforgettable client moments, every time.
Course Content
- Why is customer service so important?
- Your Strengths & Weaknesses
- The Phone Call
- The Arrival
- The Consultation
- The Backwash
- The Hair / Beauty Service
- The Appointment Closure
- The most common client complaints about customer service
Booking Details
Duration: 2 hours via Zoom
Price: £175.00 (ex Vat @ 20%) per delegate
To book 2 hours of Customer Service Training please either:
Call ClientWave on 07739 806406 to arrange a mutually convenient date
Or
eMail: carole@clientwave.co.uk
Registered Office
14a Forest Gate
Chippenham
Wiltshire
SN15 3RS
UK: 04843598
Contact Points
Training & Mystery Shopper : 07739 806 406
Website Support : 0787 2167 900
Direct Email : Website Support
Direct Email : Training Courses
Direct Email : Mystery Shoppers